Frequently Asked Questions

Everything you need to know about your Lumiahealth experience.

How long will it take to receive my order?

Standard shipping usually takes 3-7 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item in its original packaging for a full refund or exchange.

Are Lumiahealth products covered by a warranty?

Yes, all our electronic wellness devices come with a comprehensive 1-year limited warranty that covers manufacturing defects and hardware malfunctions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.

Can I modify or cancel my order after it has been placed?

Orders can be modified or canceled within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed.

Do you ship internationally?

Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times vary by location and are calculated at checkout.